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Refund Policy

In order to adhere to quality assurance standards, we do not accept returns or exchanges and, therefore, will not refund your purchase of a refrigerated product. If the product was damaged during shipping, if there are defects, or if there was an error related to your order, a refund may be applied if it’s determined to be ExeGi’s mistake. In these cases, please contact Customer Service at (844) 348-4887 or via email,

If you are a customer, you can get a refund through our SATISFACTION GUARANTEEprogram. You can get refund up to 2 boxes of Visbiome Vet. Click hereto learn more about the requirements.