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Satisfaction Program

We stand behind our product, our science and our cold chain shipping. That’s why we are proud to offer our customers a money back guarantee!

If you are not satisfied with a Visbiome® Vet product that you purchased directly from our website, or through our call center (1-844-FIT-GUTS/348-4887), you may return the product within 60 days from the date the product was purchased, for a refund of the purchase price you paid (after any discounts or coupons) not to exceed the cost of one TWO bottles of Visbiome Vet capsules, ONE box of 225 powder, or ONE box of Constipation Care. Taxes, shipping, and other incidental charges are not eligible for a refund. Promotional or free products are not eligible for a refund.

For the avoidance of doubt, we will refund only two boxes of Visbiome Vet (40 capsules each) that you have purchased on We will issue one refund per person, and only one refund per mailing address.

To receive a refund, you must return:

  • The original product package
  • The receipt or packing slip
  • Any unused product. The product does not need to be returned cold.

To request a refund, please follow these steps:

  • Complete and print the Refund Request Form (Click Here)
  • Send the Refund Request Form, original product package, insulated cooler, receipt or packing slip, and any unused product to:

    ExeGi Pharma, LLC - Refund Request
    77 Upper Rock Circle Suite # 102
    Rockville, Maryland 20850

You are responsible for the cost of sending these items to us and we will not refund you that cost. Your refund request must be postmarked within 60 days from the date the product was purchased. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. We are not responsible for lost, late, or undelivered submissions.

Please allow 6-8 weeks for processing of your refund. If you have any questions about the refund process, please contact us at 1-844-FIT-GUTS or

This is a limited guarantee. The terms and conditions of this limited guarantee must be satisfied to receive a refund. Requests for refunds that do not comply with the terms and conditions of this limited guarantee will not be honored. We may change or eliminate this guarantee at any time.