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Shipping Policy
Free standard shipping is the default option for standard online orders.* We offer temperature-controlled shipping to help ensure product quality year-round. Because transit times and weather conditions vary, our shipping schedule may adjust during summer and winter months. If an order is scheduled to ship on a holiday it will ship the next eligible business day.
*Free shipping is for the contiguous U.S. only. We no longer ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or locations outside the contiguous U.S.
Standard Shipping (Free)
• Orders placed Monday–Wednesday before 11:00 AM ET will typically ship the same day.
• Orders placed Wednesday–Sunday after 11:00 AM ET may be held and shipped the following week, depending on transit time and temperature conditions.
Delivery Timeframes
• Most orders are delivered within 2–3 days after shipping.
• We primarily ship using residential delivery services that may include weekend delivery, as well as business delivery services that deliver Monday–Friday.
Important Notes
• To protect product quality, some orders placed later in the week may be held to avoid extended transit over the weekend.
• Because shipping methods are selected based on location, weather, and delivery timing, we are unable to guarantee in advance which carrier service will be used or the exact ship date.
• Once your order ships, you will receive a tracking email with the most accurate delivery details.
Expedited Shipping ($29.99)
Expedited shipping follows a consistent schedule and is not affected by seasonal shipping adjustments:
• Orders placed Monday–Thursday before 11:00 AM ET will ship the same day.
• Orders placed Monday–Wednesday after 11:00 AM ET will ship the next business day.
• Orders placed Thursday–Sunday after 11:00 AM ET will ship on Monday.
Need Your Order Sooner?
If you are running low or need your order by a specific date, please contact us before placing your order. We’re happy to review your location and provide the best available options.
Questions About Your Order?
You will receive a confirmation email once your Visbiome Vet order has been placed. A second email will notify you when your order has been prepared for shipping with tracking information included.
If your order is placed after our shipping cutoffs for the week it will be pre-packed by our distribution center and kept cold under controlled conditions over the weekend. It is then picked up by FedEx on our next available shipping day (excluding holidays). FedEx tracking estimates delivery based on when the label is created and the method of shipping — it does not coincide with our shipping policy. Orders are generally delivered in 2-3 business days, but we cannot guarantee delivery dates.
To ensure secure and swift delivery, a physical address must be provided when ordering. Our delivery service does not deliver to post office boxes. Additional shipping charges may apply if your order is undeliverable. Signatures are not generally required for delivery, however, delivery is at the discretion of the delivery driver to leave your package at your door. ExeGi is not responsible for stolen orders.
Need Visbiome® Vet Sooner?
$29.99 Expedited Delivery
$29.99 Expedited delivery is available for orders placed prior to 11:00am ET Monday through Thursday (excluding holidays).
Shipped and Stored Cold for Potency.
Visbiome® Vet products are shipped in an insulated container with ice packs and should be stored under refrigerated conditions (36-46°F, 2-8°C) to ensure vitality. Exposure to heat could inactivate some of the live bacterial strains.
Every order is accompanied by a temperature monitoring sensor specifically calibrated for Visbiome Vet that helps to ensure your order did not encounter impactful heat events during shipping.
Visbiome Vet can be stored at room temperature for up to one week without adversely affecting potency.